Customer Service Analysis

A complete customer service analysis is conducted to assure that the specific warehousing and transportation requirements of each customer group are considered in the design. It is imperative as part of the strategy that customer service levels are met. TZA will work with our client to determine "current" state and potential future changes in customer mix or service levels that could impact the network design. Flexible network strategies, with an emphasis on second and third level requirements, are considered during the design phase.

TZA's customer analysis process will assure that the #1 operational objective of "customer service" is achieved through the new network design.

Components of our Strategic Distribution Planning services include:

• Location Analysis
• Transportation Analysis
• Inventory Analysis
• Facility Sizing and Material Handling Requirements
• Labor Cost Analysis
• Customer Service Analysis
• Investment and OTO Costs
• Return-on-investment Analysis

TZA specializes in the following services: supply chain management, transportation logistics, transportation management, warehouse management, warehouse design and consulting, warehousing, workforce management (including workforce management systems and solutions). We also offer workforce management software and human resource management software.

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